Faulty toy replacement terms
We are happy to exchange any items that may be faulty but no refunds will be issued. (Excluding free gifts)
Due to the nature of our products, health and hygiene reasons, we will under no circumstances refund or exchange any products, simply because you have changed your mind.
We recommend you check your products once you receive them. We will not replace any items that have been used so check items prior to use.
Before we post your orders, we will pre-test all products to ensure you have a working product.
Adult toys have a 14 day replacement guarantee
We offer 14 days replacement guarantee for any faulty products. If you find your product not working, please try the following steps first: